COVID-19 has certainly turned our world upside down. In many respects we have been able to look at new ways of doing things. We’ve seen that it is perfectly fine to perform certain functions of a job (or maybe all functions of a job) at home. We’ve learned that our normal ways of communicating with coworkers can be done in many different ways than in face-to-face meetings. And, we’ve had to accept the fact that we have to learn new ways to communicate with customers.

That is where Funeral Connections Answering Service comes into play. Did you know that your families don’t have to feel the disconnect of any changes that may be occurring with your funeral home or other funeral industry related business? At Funeral Connections Answering Service we can keep you connected! By serving as your 24 hours a day, 7 days a week “voice” we can keep you and your families connected. We help you maintain business and pick up new business. Never miss a call. Whether your business has been closed due to staffing issues, illness, or you simply believe it is the safest thing to do, we can help minimize the impact by keeping you in contact with your families.

As a client of Funeral Connections Answering Service, you have many options. Use us to manage your afterhours operations. Use us to manage your phones while you are out doing masked up, face-to-face, business. Let us be your virtual receptionist. You control the methodology you receive your messages and it can be in more than one way. We can even patch specific calls at your request.

Living with COVID-19 is certainly a burden, but you don’t have to live it alone. As a funeral industry support service, we are able to ease the burden of adapting to the ever-changing world we live in today. Our experienced customer service representatives/operators will make sure your families know they are speaking with your business when they call. It’s our desire to keep you connected.

Remember that you don’t have to navigate COVID-19 operations alone. Funeral Connections Answering Service is here to help you adapt to a new normal. Contact us today!

Check out our new online web interface function that is now available for managing your on-call schedule, reviewing messages in real time, and listening to your inbound calls.  If you are interested in accessing these services email us at info@funeralconnections.net or call us at 888.606.6211.

Launch of Mobile App

Funeral Connections Answering Service is pleased to announce the availability of the Spectrum Secure Delivery Mobile App. Our app allows you to access your messages securely and efficiently on your smartphone and tablet devices. In addition, it provides a way to communicate securely with your associates who are also running the App.

When you have a message, a notification will be sent to your device. To view the full message, you open the Secure Delivery App and login. To ensure conformance to security standards set forth by the HITECH Act of 2009, all communication between the App and our server is encrypted. The messages themselves are not physically stored on your device.

From within the App, you can optionally mark a message as ‘In-Process’ or ‘Completed’ and you can send a reply to us if further action on a message is required by us; otherwise, no further interaction with the service is necessary. The App also allows you to forward the message within a ‘Note’ to one or more of your associates. ‘Notes’ are the name given to text messages that you exchange with your associates who also use the App. This communication is also encrypted and conforms to the same security standards as your messages.

The Spectrum Secure Delivery App has an ‘Options’ section that allows you to customize certain behavior of the app. Within the ‘Options’ section you can pre-set short phrases for use in replies or notes, thus saving time when processing messages and communicating with associates. You can also control how long completed messages and notes remain viewable.